Secret Shopper

Know what your customers really think

Secret Shopping

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  • We customize the objectives for your secret shoppers
  • Details recorded at each interaction with report
  • Telephone and email inquiry experience also assessed
  • 1 round (4 shops) or regular reporting available
Gain detailed knowledge of what your current customers really think about your business, the services you provide and your staff. We organize a minimum of 4 separate shops or interactions and produce a detailed report. Use this powerful information to quickly address any issues, but ultimately evolve, gain loyalty and increase sales. Discounts for ongoing rounds - 2 Rounds (4 shops each) is $1000.  You choose the frequency, type and any specific tasks (purchase, question, phone call, complain). Receive detailed report and de-brief after each round.
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