Gain detailed knowledge of what your current customers really think about your business, the services you provide and your staff. We organize a minimum of 4 separate shops or interactions and produce a detailed report. Use this powerful information to quickly address any issues, but ultimately evolve, gain loyalty and increase sales. Discounts for ongoing rounds - 2 Rounds (4 shops each) is $1000. You choose the frequency, type and any specific tasks (purchase, question, phone call, complain). Receive detailed report and de-brief after each round.